Our Policies & Terms of Service
At Ultra Taxi, we strive to ensure a seamless and transparent experience for all our passengers. Our policies are designed to guarantee reliability, safety, and mutual respect.
Our Policy at Ultra Taxi
Transparency:
All fares are communicated in advance.
Pricing Policy
Service Commitments
Punctuality & Reliability:
We prioritize punctuality and well-maintained vehicles.
Professional Staff:
Our drivers possess extensive knowledge of local routes and traffic conditions.
Data Privacy:
Protecting our customers’ privacy is a core value, and all personal information is handled with strict confidentiality.
We understand that plans can change. To ensure fair service for both our drivers and clients, the following rules apply:
24 Hours in Advance:
Cancellations made at least 24 hours before the scheduled ride are Free of Charge.
Within 24 Hours:
For cancellations made less than 24 hours before the ride, a partial cancellation fee may apply according to the booking terms.
Same-Day or Instant Bookings:
Cancellations made on the same day of the trip after confirmation may be subject to a 50% cancellation fee.
Exceptions:
In cases of emergencies, fee reviews are at our discretion.
How to Notify Us?
To notify us of a cancellation, please contact us via our official phone numbers or our authorized email address.
